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Warranty Claims

Warranty Information

Factory Furnace Outlet does not process warranty claims directly. 

Goodman Products:
Products are covered under a five or ten year PARTS LIMITED warranty plan; provided the item is installed by an HVAC professional and registered within 60 days of installation.  

You can register your product at www.goodmanmfg.com/product-registration.
Full details of the warranty information can be found at www.goodmanmfg.com/warranty-lookup.

If you should ever have an issue from your Goodman product please have an HVAC certified contractor diagnose any problems, if a part is needed to fix the machine your technician may take the faulty part to your LOCAL Goodman Distributor and receive a FREE replacement part.

Warranty does NOT cover labor or installation costs.

Amana Products:
Amana PTAC units come with a manufacturer's five year parts and one year labor warranty when installed by a qualified HVAC technician and registered on the Amana website within 60 days of installation. 

Complete product registration at https://www.amana-hac.com/product-registration.
Complete warranty details available at www.amana-hac.com

Gree Products:
Five (5) years on all parts to the original registered end-user warranty.
Seven (7) years on compressor warranty.
One (1) year warranty on remote control unit.
LIMITED WARRANTY - CROWN+, CROWN, TERRA VIREO+, VIREO,  NEO, EVO, EVO+, NEO, LIVO+, LIVO, RIO, U-MATCH, MULTI21+, MULTI21, +MULTI, EVO+ MULTI,  & SUPER +MULTI Series.

Warranty applies only to products remaining in their original installation location.

Proper installation – Limited warranty applies only to systems that are installed by a state certified or licensed HVAC contractor, under applicable local and state law in accordance with all applicable building codes and permits; MRCOOL installation and operation instructions and good trade practices.  *State certified or licensed HVAC contractor not required for warranty on the DIY series units. (Always check your local laws.)

You can register your product at https://www.greecomfort.com/gree-warranty-registration-form/.
Complete warranty details available at https://www.greecomfort.com/gree-warranty.

Mr. Cool Products

Products are covered under a ten year PARTS LIMITED warranty plan, provided the item is installed in an owner-occupied resident and the item is registered within 60 days of installation.  

You can register your product at https://mrcool.com/your-warranty/mrcool-minisplit-warranty-language.html and send back by e-mail at warranty@mrcool.com
Complete warranty details available at https://mrcool.com.

GE PTAC units

LIMITED PARTS AND LABOR WARRANTY: For One Year from date of original purchase, GE will provide, free of charge, parts and on-site service labor to repair or replace any part of the Zoneline™ that fails because of a manufacturing defect. For Five Years from date of original purchase, GE will provide, free of charge, parts and on-site service labor to repair or replace any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) that fails because of a manufacturing defect.

For each of the above warranties: transportation expense to and from a service shop and shop service labor if required will be free of charge.

LIMITED 2ND - 5TH YEAR PARTS WARRANTY: For the 2nd - 5th year, from date of original purchase, GE Appliances will provide, free of charge, parts that fail as a result of a manufacturing defect. Parts covered in the 2nd - 5th years parts warranty are fan motors, switches, thermostats, heater, heater protectors compressor overload, solenoids, circuit boards, auxiliary controls, thermistors, frost controls, icr pump, capacitors, varistops, and indoor blower bearing. Freeze Sentinel™, frost controls, ICR™ pump, capacitors, varistors, and indoor blower wheel bearing. This is a limited parts only warranty, and does not include shop service labor or transportation to and from service shop.

 

 

 

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