Scratch and Dent Gree U-Match Ceiling Cassette Grille for UMAT18HP230V1AC Model UMAT18GRILLE-2218GS12293 was cosmetically damaged during shipping. Damage Description: There is wear and tear from shipping. This is a new unit. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."