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Scratch and Dent GREE Livo+ 9,000 BTU 115V Ductless Mini Split Heat Pump System Model LIVS09HP115V1BH-2119GS15103 was cosmetically damaged during shipping. Damage Description: LIVS09HP115V1BH-2119GS15103outdoor unit has no damage to unit only package wear and tear from shipping. The LIVS09HP115V1BO-1819GS20016 indoor unit has no damage only package wear and tear from shipping. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."