Scratch and Dent GREE Livo+ 9,000 BTU 115V Ductless Mini Split Heat Pump System Model LIVS09HP115V1B0-4019GSS00649 was cosmetically damaged during shipping. Damage Description: LIVS09HP115V1B0-4019GSS00649 outdoor unit has a large dent on left panel in the middle of right side and there is fin damage to the coil behind dent The right panel near the bottom has a large dent and the cover for the line set connection is off on one side. The LIVS09HP115V1BH-3919GS07498 indoor unit has no damage. The packaging for the unit has wear and tear from shipping. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty.