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Scratch and Dent Goodman 410A Compatible Cased Vertical Coil Model CAPFA3626C6- 1903015367 was cosmetically damaged during shipping. Damage Description: Back panel- the insulation on the back near the top is ripped and tore. Right corner edge of case has a small dent. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."