Scratch and Dent Amana 9,000 BTU Mini PTHP Heat Pump with 1.2 KW Heat Model PBH092G12CC-1902778763 was cosmetically damaged during shipping. Damage Description: Front cover on the right side below vent is cracked and right-side vent guide is missing. The back coil has a large area of fin damage on the left top. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."