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Scratch and Dent Amana 14,000 BTU PTHP Heat Pump with 3.5 KW Heat Kit Model PTH153G35AXXX-1808286069 was cosmetically damaged during shipping. Damage Description damage description: Front cover on the top right cover is broken and missing a piece of cover. The right side of the pan frame is bent. The mounting bolts for the compressor are missing. The coil has several spots of fin damage. One of the fan shroud brackets is missing a screw. . “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."