Scratch and Dent Amana 11700 BTU Class PTHP Heat Pump Model: PTH123G35AXXX-2008145305 was cosmetically damaged during shipping. Damage Description: Both fan shroud brackets are bent. The top of the coil is pushed towards the front of the unit. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."