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Scratch and Dent Amana 11700 BTU Class PTHP Heat Pump Model: PTH123G35AXXX-1806231975 was cosmetically damaged during shipping. Damage Description: Front control cover broken. Back right corner of pan frame bent. Coil has fin damage. Fan shroud brackets are bent. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."