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Scratch and Dent Amana 11,700 BTU PTHP Heat Pump with 2.5 KW Heat Kit Model PTH123G25AXXX-1807191484 was cosmetically damaged during shipping. Damage Description: Th back right corner of the pan frame is bent. The fan Shroud brackets are bent. Compressor tubing is bent. One of the compressors mounting bolts are missing. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."