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Scratch abs Dent GREE Livo+ 9,000 BTU 115V Ductless Mini Split Heat Pump System Model LIVS09HP115V1B0-4019GSS00649 was cosmetically damaged during shipping. Damage Description: LIVS09HP115V1B0-4019GSS00649 outdoor unit has a large dent on left panel in the middle of right side and there is fin damage to the coil behind dent. The LIVS09HP115V1BH-3919GS07498 indoor unit has no damage. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."