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Scratch and Dent GREE Livo+ 36,000 BTU 208/230V Ductless Mini Split Heat Pump System Model LIVS36HP230V1CO-2719GS12902 was cosmetically damaged during shipping. Damage Description: LIVS36HP230V1CO-2719GS12902 outdoor unit has no damage to unit only package wear and tear from shipping. The LIVS36HP230V1CH-2119GS15362 indoor unit has no damage only package wear and tear from shipping. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty."