Orders may be cancelled for any reason with NO CANCELLATION FEE provided the item has NOT SHIPPED from our warehouse. However, once an item has left our warehouse, we are no longer able to cancel a shipment.
Once an order has been shipped from the warehouse a cancellation is no longer possible and Purchaser would need to file a return request once the item has been delivered.
Please ensure you are ordering the correct product for your needs prior to ordering with us. Factory Furnace Outlet cannot be held responsible for orders placed in error.