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Scratch and Dent GREE 9K BTU/H, 16 SEER, 10 EER Livo+ Wall Mount Heat Pump Indoor Unit, 115V Model LIVS09HP115V1BH-3919GS07498 was cosmetically damaged during shipping. Damage Description: The LIVS09HP115V1BH indoor air handle has no damage to the unit. The packaging has wear and tear from shipping. “All scratch and dent equipment is new that was damaged either in shipping or while being handled in our warehouse. Everything comes with a full factory warranty.