You may return any merchandise purchased at Factory Furnace Outlet for any reason for 30 days. There will be a restocking fee of 20% or the actual shipping cost to ship your order to you, whichever is less on returns other than for defective goods or shipping errors. We are not trying to punish you but in order to offer the lowest price we must recover our shipping cost for orders that were placed in error. Please contact us for an "Authorization of Return" before shipping merchandise back. Merchandise for return must be in the original factory packaging and not have been installed. The customer accepts merchandise upon installation. Any merchandise marked as factory direct is non-returnable.
Once the merchandise is returned to our warehouse and is inspected for damages a refund will be made by the payment method that was used to purchase it. Please allow between 7-10 business days for the money to show in your account.
Damaged items will be refused at the warehouse location and returned to the customer.